Cancellation and Refund Policy – Homent

At Homent, we strive to provide a smooth and transparent booking experience. Please read our cancellation and refund policy carefully before making a booking.

1. Booking Cancellation by Tenant

• Tenants can cancel a room booking before the move-in date by contacting Homent support via email or phone.

• A cancellation fee of ₹50 will be charged if the booking is canceled within 24 hours of confirmation.

• If the cancellation is made after 24 hours of booking confirmation, but before the move-in date, a fee of ₹100 will be deducted from the refund.

• The ₹200 successful deal fee is non-refundable once a booking is confirmed and finalized.

2. Refund Eligibility

• Refunds are applicable only if the tenant cancels before the move-in date.

• No refunds will be processed once the tenant has moved into the room.

• In case the room is found to be unavailable or already occupied due to an error on our part, a full refund (including the ₹200 deal fee) will be issued.

3. Refund Timeline

• Refunds (if applicable) will be processed within 7–10 business days from the date of cancellation.

• Refunds will be made via the original payment method used during booking.

4. Owner-Initiated Cancellations

• If the room owner cancels the booking after it is confirmed, tenants will receive a full refund including the ₹200 fee.

• Homent will assist the tenant in finding an alternative accommodation at no extra cost.

5. Dispute Resolution

• In case of any booking issues or disputes, tenants are encouraged to contact Homent Support immediately.

• We aim to resolve all genuine complaints fairly and promptly.